Returned product(s) must be in the original packaging and include all marketing materials and manuals.
We reserve the right to limit returns to unused products only. Defective product(s) will be replaced with an identical item, upon return. IMPORTANT: We do not do cash refunds for any product that has been used in duct cleaning in anyway.
We do not accept returns of:
- Any product(s) returned more than 30 days after delivery.
- Any product(s) that have been used.
- Any product(s) not in its original packaging, condition, is damaged, or is missing parts.
- Any product(s) that were sold as part of a bundle, unless the bundle is returned complete.
- Any product(s) that were sold through a third-party distributor. Please see the distributors policy since you did not purchase directly from us
Please do not send us product(s) that do not meet the return criteria listed above, as we do not issue refunds for non-qualifying items and cannot return the items to you.
To return a product:
- Send an e-mail to us firstname.lastname@example.org or call us at 888.272.6247. Our customer service center is open from 9am to 5pm PST, Monday through Friday
- We’ll notify you via e-mail of your refund once we’ve received and processed the returned item(s).
- If your return is due to our error, we will add your return handling costs to your refund.
Promotional Discounts and Returns: Should you return an order that was placed using a promotional code, discount or offer, you will not be refunded for the amount of the code, discount or offer, as these discounts were deducted from the original purchase amount.